Please charge your scale for at least 2 hours using the provided charging cable.

If it still doesn’t turn on, our Customer Support team is happy to help! Just reach out, and if possible, have a quick video recording ready so we can assist you faster.

If your scale isn’t holding a charge, try leaving it plugged in overnight using the provided charging cable.

If the issue persists, please contact Customer Support, and we’ll be happy to assist you! Sharing a short video of the issue can help us troubleshoot more quickly.

If you’re having trouble finding your BodyPod when searching, try these steps:

Check the Bluetooth icon on your scale’s screen:

• Flashing but not discovered? Reach out to our Customer Support team—we’re happy to help!
• Solid? This means the scale is already paired with another device. Simply factory reset it by using the reset button underneath the scale. Then, wake the scale, check that the Bluetooth icon is flashing, and try searching again.

Need to Factory Reset?

Pull the handles, and you’ll see a tiny hole on the scale. Insert a pin into the hole and press to reset the device.

A flashing Bluetooth icon means your scale isn’t connected. Here’s how to fix it:

1. Check your phone’s Bluetooth settings – Make sure Bluetooth is turned ON.
2. Verify the Hume App’s permissions – Bluetooth access may have been turned off. Go to:
   Settings > Apps > Hume > Permissions and ensure Bluetooth is enabled.
3. If Bluetooth and Permissions are ON and the issue persists, then
4. Reconnect in the Hume App –
   • Open the app and go to the Me Page.
   • In the Devices Section, search for a new device.
   • Make sure your scale is on and flashing by tapping it with your foot to wake it up
5. Act quickly – The BodyPod enters sleep mode to conserve energy. Wake it up and start scanning right away.

These steps should help restore the connection! If you still have trouble, our Customer Support team is happy to help.

A solid Bluetooth icon means the scale is already paired with a nearby phone. Here’s how to troubleshoot based on your situation:

Multiple-User Household

If you share your BodyPod with someone else, they may have their Hume App open, keeping the connection active. Ask them to close the app, then wait 10 seconds for the scale to sleep and wake it up again—it should then be ready for you.

Single-User Household

1. Check your connection
   • Open the Hume App and go to the Me Page.
   • Scroll to the My Devices section.
2. If your BodyPod is NOT listed:
   • Factory reset the scale to clear any cached connections.
   • How to Factory Reset: Pull the handles to reveal a tiny hole on the scale. Insert a pin and press to reset.
3. If your BodyPod is listed:
   • Tap the scale to wake it up. It should switch to connected status.
   • If it doesn’t connect, tap "Disconnect" to release the device.
   • Then, re-pair the scale by searching for it again in the app.

If you still run into issues, our Customer Support team is happy to assist!

The BodyPod has a built-in diagnostics system that displays error codes when it encounters an issue.

Refer to the table below to determine whether the issue is caused by hardware or incorrect usage.

For example, Error 10 occurs when there’s an issue with the electrical impedance detected in the left arm. To fix this, proper positioning and grip are essential.

Please ensure:

Correct posture: Make sure you are standing as outlined in the guidelines. Hands and feet: Make sure hands and feet are not too dry. If this doesn’t work, try wetting your hands and see if it helps with the reading. No socks, gloves, or footwear: The scale requires bare skin to get accurate readings. Correct grip: Hold the left and right handles correctly with your thumbs. If the scale detects incorrect positioning, it might result in the error. Flat, even flooring: Make sure the scale is placed on hard, flat, and even flooring. Avoid using the scale on carpets or uneven surfaces.

TABLE:

If you need further assistance, feel free to reach out to Customer Support!

If your measurements seem inaccurate, try these steps to resolve the issue:

1. Verify Your Profile Information

Make sure your height, age, and gender are correctly entered in the Hume Health app:

• Open the Hume Health app.
• Tap your profile icon in the bottom right corner.
• Select Edit Profile (top right).
• Review and confirm your information.

2. Recalibrate Your Scale

If your profile details are correct, your scale may need recalibration:

• Check that your scale has power.
• Reset the BodyPod:
  • Locate the small reset button behind the handlebars, near the charging port.
  • Use a pin or needle to press and hold it for 5 seconds.
• Place the scale on a hard, flat surface (avoid carpets or uneven flooring).
• Recalibrate:
  • Quickly step on and off the scale.
  • The scale should display 0.0 lbs/kg—recalibration is now complete.

3. Ensure Accurate Weigh-Ins

• Stay hydrated – Dehydration can affect body composition readings.
• Weigh in at a consistent time – The best time for most people is within 30 minutes of waking up before eating, but after drinking a glass of water.
• Avoid measuring after exercise – Water shifts in the body can cause fluctuations.
• Don’t weigh in back-to-back – Bioelectrical Impedance Analysis (BIA) sends a small electrical current through your body. Taking multiple measurements in a row can temporarily lower resistance, leading to inconsistent readings.

If you're still experiencing issues, please feel free to reach out to Customer Support for further assistance!

If you've subscribed to Hume Plus but can't access the full features, follow these steps to resolve the issue:

1. Verify Your Subscription in Your Device Settings:

For iOS Users:

1. Open your phone’s Settings.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Check if the Hume Health app is listed.
   • If it’s not listed, the payment has not been processed.

For Android Users:

1. Open the Google Play app.
2. Tap your profile icon in the top right.
3. Select Payments & Subscriptions.
4. Under Subscriptions, check for expired or declined subscriptions.
5. Look for the Hume Health app in the list.
   • If it’s not listed, the payment has not been processed.

2. Verify Your Subscription on the Hume Health Website:

If you subscribed through the website, follow these steps:

1. Visit myhumehealth.com.
2. Click the login icon at the top right.
3. Log in with the email and password you use for the Hume Health app.
4. On the left menu, click My Subscriptions.
5. Check if your Hume Plus subscription is listed.
   • If it’s not, the payment has not been processed.

3. Contact Support:

If you’ve followed these steps and still can’t access Hume Plus, please contact our Customer Success Team at support@myhumehealth.com for further assistance.

Absolutely! The BodyPod scale is completely safe to use during pregnancy, with no direct interaction or impact on the baby. However, as the pregnancy progresses, the changes in the mother’s body will affect the scale’s readings.

As the baby grows, the added weight will be reflected primarily in the trunk region. For example, by around 8 months, a 9-pound baby might be represented on the scale as an additional 5-6 pounds of muscle and approximately 3 pounds of fat. This is because the scale attributes the baby’s weight to the mother’s body composition.

Additionally, pregnancy-related water retention will likely contribute to an increase in lean tissue readings. Overall, while the BodyPod scale remains safe to use, the segmented analysis will show increased weight in the torso area, which includes the baby and other pregnancy-related changes, rather than being entirely reflective of the mother’s own body.

Yes! If customers have a Pacemaker or ICD installed after 1992, they can still safely use our Body Pod.

According to numerous studies there has been no interference found in patients with CIEDs during BIA measurements.

The scale supports a maximum weight of 400 lbs (181.4 kg). If exceeded, the scale will display an error. The scale has a minimum measure weights of 6.6 lbs (3 kg)

The scale can be used by children or elderly people.

It will always be accurate in terms of tissue weight and percent.

There is less research about benchmarks for children, so the child will be held accountable to the standards of a 19 year old. This may cause them to score ‘standard’ or ‘low’ even though they are ‘high’ for their age.

The user should track the amounts and trends for accuracy.

Our scale is not an X-ray machine and therefore cannot directly measure bone density, which is the specific aspect that diminishes in osteoporosis. However, our scale can interpret bone mineral content, which is closely related to bone mass. Generally, bone density and bone mineral content are correlated, meaning that a high bone mineral content usually indicates good bone density. It is highly unlikely to have a high bone density with low bone mineral content, and it is impossible to have a high bone mineral content with low bone density.

This correlation gives us a high level of confidence in our scale's ability to provide a reliable bone mass reading.

While the scale cannot diagnose osteoporosis, it can be a useful tool for monitoring changes in bone mass. If someone notices a decline in their bone mass reading, it may be a good idea to consult a healthcare professional. Additionally, individuals who have already been diagnosed with osteoporosis can use the scale to track changes in their bone mass over time or to see the effects of diet and/or medication. It's important to note, however, that once osteoporosis is present, the goal is usually to slow down or halt further bone loss rather than reverse it.

Yes! No interference in patients equipped with cochlear implants. BIA can be securely performed in these patients.

Yes, our scale is safe for users with Atrial Fibrillation. Atrial fibrillation is a condition that causes an irregular or rapid heart rate, but our devices do not interact with or affect heart function. You can use the scale without concern, as it poses no risk to those with this condition.

As you continue to use Hume Plus, your Digital Twin begins to establish a baseline for your health. It does this by analyzing over 30 health metrics (via your BodyPod), along with any third-party data you choose to integrate from Apple or Google, including activity and sleep data. From there, your Digital Twin tracks and analyzes how your health is trending and what it means, which is shared with you through your Health Score and Insights. Once this baseline is set, your Digital Twin helps you build healthier habits through Milestones and Insights.

Over time, as you continue using Hume Plus, your Digital Twin will become smarter, continually optimizing and offering more personalized Insights to help you achieve your goals.

Milestones allow you to set personalized health goals and track your progress over time. They provide a clear, structured way to monitor your journey, keeping you focused and motivated as you work towards better health.

Your Health Score is a measure of your overall health and serves as the foundation for building your Digital Twin—a visual representation of your health. It provides a comprehensive understanding of how well you take care of your body and how your health is trending.

Each week, a new Health Score is generated by weighing in at least once. The more frequently you weigh in, the more personalized your data becomes. Your Health Score fluctuates based on changes in your body composition and daily behaviors.

The Health Score is calculated out of 900 and is based on four essential health pillars:

1. Body Composition: This score is calculated using data collected from your smart scale.
2. Activity: This score reflects your activity level, including steps and active minutes tracked by your connected apps.
3. Nutrition: This score is based on how well you complete weekly challenges related to building healthy nutrition habits.

To provide feedback or report an issue with the your scale or app, please choose from the following options:

1. Email support@myhumehealth.com.
2. Contact us through our Instagram page @hume_health or our Facebook page @HumeHealth.
3. Use the support chat widget located in the bottom left of the Hume Health website.

No, all of your historic data from the MyHealth app will automatically transfer over to the Hume Health app. You can seamlessly continue using the app without any action needed on your end.

Note that data transfer will depend on whether you have previously linked your data to Apple Health or Google Fit.

If you have already moved over to the Hume Health app but still need to transfer over your data, perform the following steps:

1. Open the Hume Health app.
2. Select your profile located on the bottom right app bar.
3. Scroll down to "Connected Apps".
4. Select the “Connected App” box.
5. Toggle on Apple Health or Google Fit if you are not already connected.
6. Select the "Data Migration" box shown in the image below.
7. Select "Ok" to start the data transfer.

If you're having trouble with your data transfer process, don't worry—we're here to help! Please feel free to send us an email at support@myhumehealth.com, and our customer success team will be happy to assist you.

Currently the Hume Health app is compatible with both Apple Health and Google Fit.

To sync with Apple Health:

1. Select your Profile located on the bottom right app bar.
2. Tap on "Connected Apps".
3. Tap "Connect".
4. Allow Hume Health to access Apple Health.

To sync with Google Fit:

1. Select your Profile located on the bottom right app bar.
2. Tap on Connected Apps.
3. Tap on Connect.
4. Go through the necessary steps to connect to Google Fit.
5. Your device may request you to download mobile device management to comply with Google Policy.
6. Allow Hume Health to connect with Google Fit.

Unfortunately, the option to add or manage additional profiles on your Hume Health app account is no longer available. If you had previously created additional profiles, please contact our customer success team at support@myhumehealth.com for assistance in accessing your existing profile data. Going forward, we suggest that each user create their own individual account to enable a personalized experience based on your own goals and metrics. Don't worry, multiple users can still use the same scale.

To change the units of measurement, perform the following steps:

1. Open the Hume Health app.
2. Select your profile located on the bottom right app bar
3. Select the settings gear at the top right corner.
4. Select the units folder at the top of the page.

Currently we support a number of languages including English, French, German, Italian and Spanish. To change your language within the app, follow the below steps:

1. Open the Hume Health app.
2. Select your profile located on the bottom right app bar
3. Select the settings gear at the top right corner.
4. Under general, you can click on Language and select the desired language.

• Please note that for videos, the audio will be in English for all language settings but the subtitles will be displayed as the language currently selected within the app.

The option to delete previous weigh-ins is not available in the Hume Health app. However, our team is actively working on adding this feature in a future software release.

To view your progress and history, follow these steps:

1. If you are a free user, tap the "Body Measurements" tile on the “Home” page. For Hume Plus users, navigate to the "Measures" page, which can be selected from the bottom app bar.
2. This page will display your most recent measurements. To see deeper insights, tap on each individual metric.
3. Once you select a metric, you will be taken to the graph page where you can filter your progress for the last 7 days, 4 weeks, or 12 months.
4. Under your graph, you will notice the Progress Report tab. With this feature, you can select two dates to compare your 17 measurements and receive a detailed breakdown of your progress, showing you how your measurements have changed over time.
5. If you want to see your complete history beyond 12 months, scroll down to the Recent section at the bottom of the graph page and tap the calendar icon with today's current date. Here, you can view your full history by selecting a month and year.

By exploring these different views and features, you can gain valuable insights into your health and track your progress over time.

The weight limit of the scale is:

• 400lbs
• 181 kg
• 28 stones

All of our subscriptions are the same experiences with different pricing models. We offer a variety of plans to provide flexibility on pricing.

To cancel or manage your Hume Health subscription, perform the following steps:

How do I manage or cancel my subscription on iOS?

You can manage your subscription through your device settings. Find the step by instructions here: If you want to cancel a subscription from Apple

How do I manage or cancel my subscription on Android?

You can manage your subscriptions through the Google Play app. Find the step by instructions here: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

How do I manage or cancel my subscription on the Website?

1. Log in to your portal by visiting: myhumehealth.com
2. Once you’re on the website, click the login icon at the top right
3. Log in using your email address and password (the same info you use for your Hume Health login)
4. Click on “My Subscription” on the left
5. Under Subscriptions, click on the active subscription link
6. Cancel the subscription using the “cancel button”

For additional support, contact our Customer Success team at support@myhumehealth.com

Yes, you may cancel your recurring subscription at any time. Cancel at least 24 hours before the next renewal date to avoid being charged for the upcoming billing cycle. When you cancel, you are canceling the next billing charge—Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

If you’ve never upgraded to Premium or never started a Premium trial before, you are eligible for a free trial period, and the first Premium subscription charge on your credit card will be after the trial. Once the trial ends, your subscription will auto-renew unless you cancel. This charge will be recurring based on the length of your subscription and will renew unless canceled 24 hours before the next billing period.

The Hume Plus subscription can be purchased directly in the app or on our website.

Developed with leading health experts, your Health Score gives you a holistic and personalized picture of your health. It shows you how healthy you are vs. benchmarks for people similar to you. You can generate your score each week to see how your health is trending, and how your daily habits impact your score. As you incorporate more positive habits, your score will adjust to reflect these changes.

Your Health score is displayed directly in the Hume Health App. To view your Health score, perform the following:

1. Open the Hume Health app.
2. On the "Home" page, you will see your Health Score displayed at the top right of the screen.
3. To access your Health Score, you can either tap on your Health Score at the top right of the "Home" page or select the Health Score Ring, which is the ring with the heart icon at the far right of your "Home" page.

Today, your Health Score is comprised of your Body Composition data from your Body Pod as well as other critical indicators of holistic health, including: Movement, Nutrition, Stress, and Sleep. These metrics are gathered by syncing with your other health products and devices. To achieve the most accurate Health Score, it's advisable to weigh-in at least twice a week.

With Health Score, it’s important to consider trends in your score rather than taking a score in isolation. If you receive a score you are unhappy with, don’t be discouraged. Remember that it is more important to see improvements and trends in the right direction through lifestyle changes and action.

Health Score Ranges:

The following chart outlines the ranges for Health Score

765 - 900 Excellent

675 - 764 Great

585 - 674 Good

450 -584 Moderate

297 - 449 Fair

296 or less Low

In addition to your Health Score, you’ll also see personalized insights about your score, like why it might have decreased from last week, and Objectives to help you improve it. Remember that it’s more important to consider trends in your Health Score rather than looking at one score in isolation. As you action on our recommendations and as we start to understand what type of insights are helpful, we can provide more tailored recommendations to help you achieve your goal. The more you track and action, the more you’ll evolve. And quickly, your score will evolve with it.

You’ll notice that we send weekly insights instead of daily insights. We believe this is what separates us from other health solutions out there. While tracking daily changes can be useful when it comes to fitness; seeing your health trends over longer periods of time is particularly important when looking and understanding leading indicators of certain chronic health conditions. We understand that things like weight, water, and eating habits can change from one day to the next and your health score is calculated with these fluctuations in mind.

Here’s how to join one of our programs:

1. Open the Hume Health app.
2. Select the “Plans” tab along the bottom app bar.
3. All programs will be displayed. Scroll down to view programs.
4. Select the program you want to join and tap into the workout of your choice. Once you start your workout and watch most of the video, we will automatically enroll you in that program.
5. You will notice that the program is now added to your current program list. (see second image below) If you watch most of the workout, then the next program on the list will display here for you to quickly jump back in. You can also go directly to the program and select the desired workout you want to watch.

Want to try a workout? Easy! Simply do the following:

1. Open the Hume Health app.
2. Select the “Plans” tab along the bottom app bar.
3. Navigating into a program and choosing any workout from that program. You can also navigate to the “Classes” tab and choose from any of our curated workout videos.

To filter classes, perform the following:

1. Open the Hume Health app.
2. Select the “Plans” tab along the bottom app bar.
3. Navigate to the “Classes” tab and tap on “Filters”.
4. After you tap on “Filters” you can narrow down the classes list by choosing the filters you are interested in. Scroll all the way down and tap on “Show Results” so the selected filters will be applied. You can always tap on the “Filters” button again to modify or clear your filters.

We want everyone to listen to their body when it comes to working out. That’s why we’ve made sure to include a modifier option for each class. The trainer will walk you through both levels so you can choose the best option for your fitness level. Please consult an expert before starting any fitness or wellness program.

All of our classes have music added in. We are working on further enhancements to provide more music options.

You can view subtitles by performing the following:

1. While in a video, select the three dots option at the top right.
2. From here, you can choose from the available subtitles. You can also select playback speed, quality, and audio options.

Yes, when you dismiss the app, the audio will continue to play in the background until you actually pause the video or navigate away from the video player.

A Guided Cardio workout is designed to be an audio-only workout that guides and motivates you through cardio workouts such as walks, jogs, and runs. Several of our MyHealth+ programs include Guided Cardio classes to help achieve your results faster.

For safety, please check and be aware of your surroundings at all times.

You can currently only play the videos directly on your device. We are working on enhancements to allow you to play videos using AirPlay and Chromecast.

We take the security of your data very seriously, which is why all user data is stored within a HIPAA-compliant database solution. Your data is encrypted both in transit and at rest, and access is strictly controlled and monitored. We have implemented strict security measures to ensure that all user data is kept confidential and secure at all times.

We use anonymized dataIDs internally to better inform our algorithm and ensure product features like your Digital Twin can continue to get better over time. The data you share with Hume Health is also used to provide you with personalized plans and content based on your activity, body and sleep data.

Yes, we believe that you should be in control and want to make it easy to do so. Our Customer Success team would be happy to support this request, simply reach out to them at support@myhumehealth.com.

No, we do not sell your personal data to advertisers or any third parties.

Yes! The Dara and the Body Pod qualify, and qualify under the “scales” category of the FSA eligible product list. Specifically, body composition helps you qualify for FSA. Regular weight scales do not qualify.

Important Note:

You will need to select “Flex” as a payment method on checkout.

The BodyPod falls under the "scales" category of the FSA eligible product list. Specifically, body composition helps you qualify for HSA/FSA. Regular weight only scales do not qualify.